AcquisitionandRetention

Acquisition and Retention

We offer a full range of services to maximise your sales from lead generation, SMS and email campaigns, telesales, customer retentions and appointment setting.

Our multi-skilled teams are uniquely placed to provide you with the requisite knowledge and experience to create an outbound sales strategy and process specifically to support the business.

Lead Generation

  • Consent based customer data can be provided via Synergy
  • Wider access to the UK data market
  • Keen data rates

Outbound telesales

  • Increasing customer base
  • Reduced acquisition costs
  • Experienced sales agents
  • Email and SMS warm up
  • Maintaining or improving Trustpilot ratings

Customer retentions

  • Attracting new customers is more expensive than retaining existing ones
  • Multi-channel retention strategies
  • Track customer reactions to product changes and brand loyalty
  • Target customers pre and post contract end

Appointment setting

  • Client-generated or alternatively-sourced data
  • Contact current and potential customers arranging appointments.
    • Acceptable frequency of customer calls
    • Segmentation of B2B customers to manage call planning
    • To understand any specific geographical factors
    • Available client resource
  • Working within the client processes and systems
  • Respond to cancellations and rescheduling