Acquisition and Retention
We offer a full range of services to maximise your sales from lead generation, SMS and email campaigns, telesales, customer retentions and appointment setting.
Our multi-skilled teams are uniquely placed to provide you with the requisite knowledge and experience to create an outbound sales strategy and process specifically to support the business.
- Consent based customer data can be provided via Synergy
- Wider access to the UK data market
- Keen data rates
- Increasing customer base
- Reduced acquisition costs
- Experienced sales agents
- Email and SMS warm up
- Maintaining or improving Trustpilot ratings
- Attracting new customers is more expensive than retaining existing ones
- Multi-channel retention strategies
- Track customer reactions to product changes and brand loyalty
- Target customers pre and post contract end
- Client-generated or alternatively-sourced data
Contact current and potential customers arranging appointments.
- Acceptable frequency of customer calls
- Segmentation of B2B customers to manage call planning
- To understand any specific geographical factors
- Available client resource
- Working within the client processes and systems
- Respond to cancellations and rescheduling