We provide a comprehensive package of services that can be tailored to support utility companies through their different life stages i.e. new starters, growing brands or established providers.
Core services include:
Inbound Customer Service
Our inbound customer support team will receive incoming calls, emails and manage webchat for existing and prospective customers.
- Inbound sales
- General enquiries
- Customer Service
- Meter reading
- Billing and complaint management
- Email correspondence
Customer Acquisition and Retention
Our multi-skilled teams are uniquely placed to provide you with the requisite knowledge and experience, and we would work closely with you to create an outbound sales (acquisition) strategy and process specifically to support the business.
- Lead Generation
- Retention and renewal strategies
- Win back
- Doorstep sales compliance calls Ensuring new customers are processed compliantly
Smart Metering Appointments
Our considerable experience gained working on behalf of other UK utility companies we believe will provide an unparalleled solution in delivering Smart Meter installation appointments.
- An unparalleled solution in delivering Smart Meter installation appointments
- Tailored dialling strategy
- Managed within client operational systems
- Working with installation team
- Managing response to cancellations and rescheduling
Synergy has partnered with several leading Energy Suppliers to provide our extensive arrears collection and recovery service.
- Exhibit empathy with customer
- Understand customer vulnerabilities
- Receipt of inbound and making outbound customer calls
- Identify the cause of non-payments and implement a contingency payment plan
- Be supported by email and SMS prompts to drive inbound calls
- Focus upon recovery and conversion to Direct Debit
- Create tailored strategies for early or late stage arrears
- Range of payment processing options
Other Back Office and Process Support
- Inbound / outbound back office
- Enrolment & Registration
- Payment Processing
- Customer and meter data management