EnergyIndustryReports

The Consumer View of Switching Energy Provider

From motivation to completion of switch - March 2019

From motivation to completion of switch - March 2019

With the ever-changing landscape within the energy industry Synergy Outsourcing is conducting ongoing research to learn more about what motivates consumers to switch energy provider, their thoughts on the switching process itself and particularly their levels of satisfaction once the process has been completed.

Areas assessed

  • Switchers
  • Non-switchers
  • Gas and Electricity – Net gain or loss of customers
  • Reasons and motivation for switching
  • The act of switching
  • Please don't go!
  • Was it worth it?