Outbound Acquisition & Inbound Customer Service - Case Studies

Flow Energy - February 2019

Flow Energy - February 2019

Synergy was asked by Flow Energy UK to pilot a new acquisition campaign from South Africa. Flow Energy wanted to focus on increasing the customer base through a great customer journey whilst reducing their acquisition costs.

A couple of months later Flow Energy was experiencing issues with their existing outsourced partner and enlisted Synergy's help with their inbound customer services.

Synergy was happy to accept both of these challenges and these case studies reveal the exceptional results.