EnergyIndustryReports

Discover the benefits of LiveChat

How LiveChat benefits both customers and businesses – June 2019

How LiveChat benefits both customers and businesses – June 2019

Significantly reduced response times achieved by using LiveChat increases the number of enquiries handled and subsequently a business's overall productivity.

79% of customers have chosen LiveChat in a service environment due to the ability to get an immediate solution to their problems. Average response times on LiveChat are two minutes as opposed to other forms of communication e.g. email and social media where it can take up to 17 hours for a consumer to receive a response.

Areas Assessed

  • Why LiveChat?
  • LiveChat Compared to Social Media
  • Benefits of LiveChat to a Customer
  • Benefits of LiveChat to Business