EnergyIndustryReports

Customer Service & Support

Our latest brochure detailing the services we offer - November 2019

Our latest brochure detailing the services we offer - November 2019

Synergy has rapidly established itself as a leading call centre delivering high quality services and minimising costs without compromising quality.

South Africa has one of the fastest growing call centre industries in the world and boasts a world-class telecommunications network and I.T. infrastructure as well as a large pool of highly-skilled and educated workers. This combination enables us to offer significant cost savings compared with onshore operations.

Serving a range of industries including the energy and water sectors we already successfully work with five UK utilities on their customer service and customer support. We are delighted that in our short history our customer service capability has enabled three of our energy clients reach the top seven of the Which? 2018 Customer Service Report, for energy suppliers.

This brochure provides an overview of the services that our team are proud to provide.

Contents

  • About Synergy
  • Our Services
  • People and Culture
  • Our Business Culture and Values
  • Our Operational Focus
  • Systems, Technology and Data
  • General
  • The Team