Collections - Case Study

Flow Energy - March 2019

Flow Energy - March 2019

Post acquisition by Coop Energy in May 2018, Flow Energy's business needs took a different direction with focus given to the significant operational challenges around unbilled customers and debt collection.

Flow Energy decided that every customer debtor needed to go through a full and robust debt collection process that had been developed across the wider business. This process was started with the support of Synergy in August 2018.

This case study details the process that was set up by Synergy and the results that were achieved.