EnergyIndustryReports

Industry reports available for free download

Synergy Outsourcing has commissioned a number of research reports which are available as free downloads below. You'll also find our current brochure, some case studies, Infographics and a white paper all available to download for free.

  • Customer Service & Support
    Customer Service & Support
    Our latest brochure detailing the services we offer
    November 2019
  • Discover the benefits of LiveChat
    Discover the benefits of LiveChat
    How LiveChat benefits both customers and businesses
    June 2019
  • The Consumer View of Switching Energy Provider
    The Consumer View of Switching Energy Provider
    From Motivation to Completion of Switch
    March 2019
  • Collections - Case Study
    Collections - Case Study
    Flow Energy
    March 2019
  • Outbound Acquisition & Inbound Customer Service - Case Studies
    Outbound Acquisition & Inbound Customer Service - Case Studies
    Flow Energy
    February 2019
  • Smart Meter Appointments - Case Studies
    Smart Meter Appointments - Case Studies
    Solarplicity & Spark Energy
    February 2019
  • Strategy > Data > Change > Delivered
    Strategy > Data > Change > Delivered
    Report Summary - An independent audit of Synergy's internal operational activities
    May 2019
  • Smart Meter Installation
    Smart Meter Installation
    Infographic - The struggle to meet Ofgem's 2020 deadline
    January 2019
  • UK Energy Market Benchmarking Report
    UK Energy Market Benchmarking Report
    Opening hours, IVR and time to speak to an operative
    November 2018
  • White Paper – Impacts & Opportunities of the Retail Energy Price Cap
    White Paper – Impacts & Opportunities of the Retail Energy Price Cap
    CMA Investigation and Reforms
    October 2018
  • UK Energy Market Benchmarking Report
    UK Energy Market Benchmarking Report
    Inbound Switching Calls
    October 2018
  • UK Energy Industry - Retail Marketing Report
    UK Energy Industry - Retail Marketing Report
    Utility Website Agility Update
    Autumn 2016
  • UK Energy Industry - Retail Marketing Report
    UK Energy Industry - Retail Marketing Report
    Report on the performance of energy suppliers across a number of performance measures
    April 2016
  • UK Energy Industry - Retail Marketing Report
    UK Energy Industry - Retail Marketing Report
    Report on the performance of energy suppliers across a number of performance measures
    December 2015